From Our Warehouse to Your Table (Safely)
We know the feeling of waiting for new tableware — the anticipation, the excitement, the mental rearranging of your entire cupboard. We pack every order like we're sending it to a close friend, because we believe the unboxing should be almost as delightful as the first use.
Processing Time
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Orders are carefully inspected, wrapped, and packed within 1–3 business days (excluding weekends and U.S. federal holidays).
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During peak seasons or new collection launches, processing may take an extra day — we'll notify you if so.
Shipping Rates & Delivery (U.S. Focused)
We ship to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO addresses. International shipping is available on a case-by-case basis — please email us before ordering.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground (UPS/USPS) | 3–7 business days | Calculated at checkout |
| Expedited (UPS 2-Day) | 2 business days | Calculated at checkout |
| Overnight (UPS Next Day) | 1 business day | Calculated at checkout |
Free Standard Shipping on all U.S. orders over [$75] .
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for the tracking status to update.
Customs, Duties & Taxes
For U.S. orders, applicable sales tax is calculated at checkout. For international orders, customs fees and import duties are the sole responsibility of the buyer — please check with your local customs office before ordering.
Lost, Damaged, or Missing Packages
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Damaged: If your bowl, plate, or drinkware arrives broken, take clear photos of the item and the outer packaging within 48 hours and email [damages@yourbrand.com]. We'll file a claim and send a replacement or full refund immediately.
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Lost: If tracking shows "Delivered" but you haven't received your order, check with neighbors and your local post office. We'll help you initiate a missing mail search.
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Missing items: If something is missing from your box, email us within 5 days of delivery and we'll fix it.
Address Changes
Please double-check your shipping address at checkout. If you need to change it, email us within 2 hours of placing your order — we'll do our best to catch it before packing.
Holiday Shipping
We do not ship on major U.S. federal holidays (Thanksgiving, Christmas, New Year's Day, July 4th, etc.). Expect slightly longer delivery times during November–December.
We wrap every plate and glass with layers of protective cushioning — because we'd rather use extra paper than have you deal with a broken piece.